Thursday, 16 March 2017

[HM:258572] Story: The Woman Buying Airline Ticket

Woman at airline counter 

A picture of a woman buying a ticket at an airline counter has gone viral for a heartwarming reason.

The photo's caption tells the story a father who was checking in for a flight with his 2-year-old daughter when he found out that his daughter's ticket would not be free, according to KUSA.

"A gentleman was checking in for his flight when the agent asked how old his daughter was," the post reads. "He said she had recently turned two. The agent then asked if she had a ticket. The man was confused because he was under the impression she could ride for free. (When he booked the ticket, she was [1 year old] but her birthday was in January.)"

The man was overwhelmed with emotion as he couldn't afford the high cost of a second ticket for his young daughter.

"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken," the post reads.

Suddenly, a stranger approaches the emotional father. After talking with him for a while, she went to the ticket counter, pointed at the young girl and said, "I wanna buy her ticket."

The agent, shocked, asked her if she was aware that a last minute ticket on the flight would be $749. Unfazed, the woman pulled out her credit card and paid the full price.

"The agent kept talking about her goosebumps while the man hugged the woman and asked for her name to repay her," the post continued. "The woman just kept saying, 'Don't worry about it.' She knew she wanted to help that man and his daughter no matter what the cost."

The post ends asking people to share the story so the woman's act of kindness would be known to more people than just those in the situation.

"Please share this story because people like this need to be recognized," the author says.

Sources: KUSA, Love What Matters/Facebook / Photo credit: Love What Matters/Facebook

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[HM:258571] Selling More: What Is In It For Me?

"What is in it for me?"​

"What is in it for me?" This is a spine chilling question and I used to see it as a selfish question as a BDM. Then I began to think about it more & more, and I discovered that I would never make a decision unless I knew exactly "what was in it for me". Why would I buy a house in this neighborhood, why would I give you my hard earnt money to invest in shares and why should I work for you?

So I began to look at how I approached each client and I discovered that I had the ABC (Always Be Closing) approach to sales. This works well but is extremely difficult to continue because of your goal driven attitude and people tend to pick up on this after a while. So I began to change my "pitch" and focus on what I could give the client for nothing. Things like competitors names, services we could provide at a lower cost, and free customized reports for each of the departments. 

This was not an easy pivot for me but I managed it and now I work for a fantastic company where its core belief is to provide a service that does not cost the stakeholders a dollar. In fact a key benefit of our proposal is that we provide the stakeholders a share of the profits. 

Recently I have had several Owners' Corporation companies approach me and ask permission to be able to add our information to a proposal they were sending a developer. They let me know that the key reason they were adding Freedom Internet to their proposal was because the developer asked "What is in it for me?". They found when adding key no costs benefits to a proposal they were more likely to get the contact.

I helped them with the information and asked them to especially focus on the following;

  • Apartments with pre-installed internet will support higher apartment pre-sales.
  • System installed at zero cost to the developer
  • Free Wi-Fi supplied in common areas
  • Free internet plan for the building management, connecting CCTV, digital screens

I'm happy to say that this type of approach was a win, win, win for everyone involved. The owners' committee company received the contract the developers saved 20K (approx.) because they did not have to install an internet backbone and Freedom Internet won because we were able to place our service into these buildings. 

So my point in all this is don't be afraid of the question "What is in it for me?" because we all as this question all the time and we can use it to help us. I now place this question front and center whenever approaching potential new clients.

​Source: LinkedIn

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