Wednesday, 2 November 2011

[HM:247971] Resolving Conflicts

 
 

Resolving Conflicts

 

Forcing

Win-Lose -- One way to resolve a conflict is for one party to force the other to agree. This is the kind of conflict resolution that happens when one person has power over another and exercises it.

Smoothing

Loss – Loss -- Temporary – Smoothing minimizes the disagreement by making differences seem less important. This kind of resolution occurs when either one of the persons disagreeing or another person in the group attempts to make the differences smaller than they seem.

Compromise

Loss – Loss -- Compromise is similar to smoothing. Using this type of conflict resolution, each of the parties gives up something to reach a common ground. In this resolution the parties themselves agree to give up on some points but not others. In doing this they reach a common agreement that has relatively few points of disagreement.

Problem Solving / Confronting

Best Solution – Win-Win

Withdrawal

Yield – Lose -- Temporary



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