In many organizations, most employees don't have a clue about what's going on. Information is power, and some managers use information — in particular, the control of information – to ensure that they're the most knowledgeable and therefore the most valuable individuals in an organization. Some managers shy away from social situations and naturally avoid communicating with their employees — especially when the communication is negative in some way. Others simply don't make efforts to communicate information to their employees on an ongoing basis, letting other, more pressing business take precedence by selectively "forgetting" to tell their employees.
The health of today's organizations — especially during times of change — depends on the widespread dissemination of information throughout an organization and the communication that enables this dissemination to happen. Employees mustbe empowered with information so that they can make the best decisions at the lowest possible level in the organization, quickly and without the approval of higher-ups.
To some of your employees, you're a resource. To others, you're a trusted associate. Still others may consider you to be a mentor, while others see you as a coach or parent. However your employees view you, they all need your time and guidance during the course of their careers. Managing is a people job — you need to make time for people. Some workers may need your time more than others. You must assess your employees' individual needs and address them.
Although some of your employees may be highly experienced and require little supervision, others may need almost constant attention when they're new to a job or task. When an employee needs to talk, make sure that you're available. Put your work aside for a moment, ignore your phone, and give your employee your undivided attention. Not only do you show your employees that they are important, but when you focus on them, but you also hear what they have to say.
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